FREE EU & UK SHIPPING ON ORDERS OVER €50

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€39,00

FAQ

Got questions? Please read the FAQ below.
If you have specific questions about the product, write us at hello@irocomb.com. For questions about orders, write us at orders@irocomb.com.

Product

What is Iro Comb?

Iro comb is an innovative tool made for professional hairstylists and colorists – masters and beginners alike. It is designed to simplify and speed up the process of splitting hair sections and creating different dimensional blends and effects – all with one tool. 

What is Iro made of?

Iro is made of performance Nylon plastic with added glass fibers. This material gives us strength and stiffness at high temperatures. Excellent abrasion, wear, and chemical resistance. The same material is used in the high-performance automotive industry.
Please note that some fibers might not be uniform and might be seen at the surface of the comb in direct sunlight.

How do I use Iro?

You can use Iro in numerous ways, creativity is your only limitation. We prepared a step-by-step video guide to walk you through the basics. Click here.

What kind of techniques can I use it for?

You can use it for pretty much any coloring technique. Balayage, foilyage, highlights, babylights, and color sweep are all done effortlessly and much faster with Iro. 

How long does it take to master Iro?

The learning curve is very low for most. Mastering the basics like holding and splitting hair sections will take less than an hour. Iro is designed to feel intuitive, so the process is very easy to learn and master.

Shipping

Where do you ship?

We ship to all EU + UK, Norway, Switzerland, Iceland, Serbia, Russia, Turkey and Israel. All shipments go out from our HQ in Ljubljana (Slovenia, EU). For overseas orders please visit our US store.

When will my order ship?

We strive to ensure that all orders are packed and shipped within 2 business days of your order and payment being accepted and confirmed.

How long does the shipping take?

Once your order has shipped, you will receive a shipping confirmation email with your tracking information inside. Please note that it may take up to 48-72 hours for your tracking information to update on the carrier's tracking website. Most packages take 3-4 (express) and 5-9 (standard) business days from the shipping confirmed date to arrive, depending on your location.
Please note that if the package does not reach you within 7 business days after the expected delivery time, it will be considered lost and we will issue a refund or send you the new package at our expense.

Do you offer free shipping?

Yes we do! Free standard shipping applies to all EU & UK orders of 2 products or more (max 5).

Orders

Can I make changes or cancel my order?

We work hard to get your order out as fast as possible, so as soon as your payment is accepted and confirmed, it is immediately in process to be shipped. Usually, it can be canceled in less than 2 hours after placing the order. Please email us at orders@irocomb.com as soon as possible with the subject "CANCEL" along with your full name and order number and we will see what we can do.

What is your return policy?

We are sure you will love using Iro Comb, but if you're not 100% happy, please email us within 30 days of receiving your Iro so we can help.
We are happy to accept returns on new or newly opened products within 30 days of postal delivery. Please email us at orders@irocomb.com with the subject "RETURN" so we can help you out.
Unfortunately, we are unable to refund your original shipping costs. We will only accept new and unused products.
Please note that return shipping is at the customer’s expense. In the event that you wish to return your products, you are free to choose whatever method of shipping is most economical, we just ask that the name and order number be included in the package to prevent delays.
We will not provide a refund for a request that we receive more than 30 days after the date of the original shipment. We also do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse, orother abnormal use.

What do I do if something arrives broken or damaged?

Please email us at orders@irocomb.com with the subject "DAMAGED" along with your order number and a photo of the broken product and we will help you out!

Tracking stopped updating but my order hasn't arrived! What do I do?

We're sorry to hear this. Please send us an email at orders@irocomb.com with the subject "LOST" along with your order number and first and last name so we can look into this for you right away!
Please note that if the package does not reach you within 7 business days after the expected delivery time, it will be considered lost and we will issue a refund or send you the new package at our expense.