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Terms &
Conditions

This website is operated by Iro Hair d.o.o., Vegova ulica 6, 1000 Ljubljana, Slovenia, registration number: 8816638000, VAT number: SI 76084108. Throughout the site, the terms “we”, “us” and “our” refer to Iro Hair d.o.o. We offer this website, including all information, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein, on the website and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions defined herein, then you may not access the website or use any Services.

Any new features, products or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

The products listed and sold on the website and our Services are intended for professional use only and are not regarded as consumer products or services offered to consumers. All buyers of products and Services will be regarded as professionals/business entities purchasing products for professional use and not for private use as consumers. All sales and Services are considered to be provided on a Business-to-Business basis.

HEADINGS 

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect these Terms.

PRICES

All prices are in EUR, unless otherwise stated. The prices do not include shipping costs, which are borne by the buyer, unless otherwise stated.

PURCHASE OF PRODUCTS

The purchase process is performed on-line 24/7/365. In the purchase process you will be prompted to enter your billing, delivery and payment information. You represent and warrant that the information you provide is true and accurate. The purchase process is concluded by clicking “purchase”, “buy now” or similar button, with which you agree to be bound by these Terms of Service.

After the purchase order is accepted by us, you will receive an e-mail confirmation of the order (including the order specification). By accepting your purchase order, a contract for the sale of products is concluded between us and you. We reserve the right to withdraw from any contract for the sale of products, whereas all paid amounts will be refunded.

After the product is shipped, you will receive an e-mail with the tracking information.

RESPONSIBILITIES OF THE BUYER

You are responsible to verify the accuracy of billing information contained in the invoice. If the billing information is incorrect, you are responsible to notify us in 15 (fifteen) days from receiving the invoice. Notifications made after this deadline will not be considered. Your credit card or other electronic means of payment will be charged directly. The amount charged may differ from the amounts listed on the website due to surcharges charged by your credit card provider or the provider of a different electronic means of payment. 

You are responsible for charges associated with currency exchange rates and surcharges of your bank, credit card provider or the provider of a different electronic means of payment, as well as for other fees associated with the transactions in a currency which is not EUR or other currency specifically defined on the website.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

PRODUCTS AND SERVICES 

Certain products or services may be available exclusively online through the website. These products or Services [MR1] may have limited quantities and are subject to return or exchange only according to our return policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service [MR2] made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

REFUSAL OF ORDER OR SERVICE

We reserve the right to refuse any order you place with us or service or sale of products to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities purchased per buyer or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

REFUND POLICY

Should you be dissatisfied with our product, you may return all our products purchased in the original transaction, in their original and unused condition, with the original receipt and packaging, within 30 days of the date of delivery and we will exchange it or provide a full refund of the original purchase price (excluding shipping costs). Please note that this policy applies only to products you purchase directly from us at this site.

REQUESTING A REFUND

A product order is eligible for a refund if you’ve had it less than 30 days, and the order is returned in unused condition with the original packaging. You will need to contact us prior to returning the order to receive the proper return instructions. Please note that partial returns are not eligible for a refund.

Note: we can only refund orders placed directly through our website, www.irocomb.com. If you purchased our products through another party (such as Amazon.com) please contact them for refund instructions. 

RETURN AND REFUND INSTRUCTIONS

Once you have submitted your request at orders@irocomb.com with the subject “RETURN”, you will be contacted within 48 hours with instructions on how to return your order. Upon receipt, we will verify that all of the Iro Combs in your original order are included with the return and that the Iro Combs are in new physical condition. Once the refund has been processed a confirmation message will be sent out with information on when the refund should be expected.

MATERIAL DEFECTS

A material defect means that the product does not have the properties necessary for its normal use. The buyer must inspect the product immediately after delivery and must notify us on any material defects immediately upon inspection. If a latent defect arises in 6 (six) months from delivery, the buyer must notify us on such a latent defect immediately.

The buyer who notifies us on time regarding a defect may demand that we rectify the defect or deliver a replacement product free of defects, demand that the purchase price be reduced or may withdraw from the contract, in that order.

WARRANTY DISCLAIMER

This site and the materials and products on this site are provided and sold, and the Services are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials from this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

EXCLUSIONS

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the exclusions or limitations defined herein may not apply to you.

LIMITATION OF LIABILITY 

Iro Hair d.o.o. shall not be liable for any damages, including special or consequential damages, that result from the use of, or the inability to use, the materials from this site or the performance of the products sold on this site, even if we have been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code, is copyrighted under the Slovenian, European Union and other copyright laws, and is the property of Iro Hair d.o.o. This also includes works that are licensed to Iro Hair d.o.o.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order or purchasing our products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order at this website or to purchase our products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site, is strictly prohibited, unless authorized by us. You further agree not to change or delete any proprietary notices from materials downloaded from the site. 

TRADEMARKS

All trademarks, service marks and trade names of Iro Comb used on the site are trademarks or registered trademarks of Iro Hair d.o.o.

DESIGNS

The products sold through the website are protected as registered industrial design with the World Intellectual Property Organization. Any unauthorized copying, production, distribution, or other violation of intellectual property rights will be prosecuted.

SECURITY

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

REPRODUCTION OF PRODUCTS AND SERVICES

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the products shown on the website or the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) or any product without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service or of any product. 

ENTIRE AGREEMENT, GOVERNING LAW AND JURISDICITON

These Terms constitute the entire agreement between us with respect to the subject matter and supersede any prior understandings and agreements.

These Terms and the relationship between us and you will be governed by and construed in accordance with the laws of the Republic of Slovenia, without regard to or application of conflict of law provisions. Any dispute arising from or in connection with these Terms, products or services or any other dispute between us and you will be resolved in an amicable way. If a dispute is not resolved amicably, it will be resolved by a competent court in Ljubljana, Slovenia. 

PARTICIPATION DISCLAIMER

We do not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, we are merely acting as a passive conduit for such distribution and are not undertaking any obligation or liability relating to any contents or activities on the site. However, we reserve the right to block or remove communications or materials that we determine to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to us in our sole discretion.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions or Terms of Service as a whole.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of, and do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

TERMINATION

These Terms of Service are effective unless and until terminated by us. If you do not agree with these Terms of Service, you may not use or access this website and you may not purchase any products from the website or use any Services provided by us.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may limit your access to the website, limit your use of Services or refuse to sell to you any products at any time without notice.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

CONTACT US

For more information about our Terms, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@irocomb.com or by mail using the details provided below. 

Iro Hair d.o.o.
Vegova ul. 6
1000 Ljubljana
Slovenia, EU